DELIVERY INFORMATION

PLEASE SEE BELOW OUR DELIVERY INFORMATION IF YOU WOULD PREFER TO SPEAK IN PERSON REGARDING DELIEVERY

 

PLEASE USE CONTACT FORM OR CALL US ON 0208-313-1511

 

Important Checks BEFORE Ordering

Please note that all items delivered beyond the threshold of your home are carried out at your own risk. The following handy little check list will help to ensure that we conduct a successful delivery into your home.

 

  • ADEQUATE FLOOR PROTECTION - Please ensure you have placed adequate covering to protect your lovely flooring or carpets. Due to health and Safety the delivery team cannot remove any clothing or footwear.
     

  • BREAKABLE OBJECTS - Knocks and falls sometimes happen so it's always best to remove anything that might break, or get damaged along the delivery pathway before the team arrives.
     

  • ACCESS IN PROPERTY - There is nothing worse than having your products delivered just to find it doesn't fit in or around your home.  Always look out for twisty passages, low doorways and dog-leg stairs. You also need to make sure our delivery van can make it close enough to your home. Please speak to us beforehand if you're not sure. If we can't deliver to your requested room we will either leave the furniture at a place convenient to you, or we will take it away (lost delivery fees and restocking fees may apply). Should our logistics team feel that there is a danger to your property and equally to them in delivering large items upstairs, they may refuse to do so.
     

  • ACCESS CHECKS AVAILABLE - We know that sometimes it can be confusing to measure correctly, so if you would like our experts to assess your property in advance, just let us know! This service is currently only available in London within the M25 radius and outskirts at a cost of £100. Should you then place an order and have a successful delivery then we'll give you back £50. Please contact us for further information and bookings.
     

  • ACCESS ISSUES AND CUSTOMER DECLARATION - We encourage our drivers to go above and beyond to make sure your delivery goes as smoothly as possible, but sometimes their dedication to help get your sofa in place could result in an accidental mark or two on your walls if your access is very narrow. The delivery team may ask you to sign a declaration saying that you understand and are happy for them to proceed with the unlikely chance that something may get damaged or marked. If you would prefer not sign this then we will only be able to deliver the goods to your front door.
     

  • PARKING - If your property has parking restrictions, it’s very important that you let us know in advance so we can plan. If a parking permit is required, you must arrange this. Any problems with parking availability which result in a failed delivery or parking ticket, will be chargeable to the customer.
     

  • FAILED DELIVERIES - Failed deliveries unfortunately come with a cost. With route planning, vehicle space allocation, drivers road time, there are costs which we cannot claw back. If you need to make changes to your delivery date, please give us plenty of notice so we can avoid lost fees. A minimum of 24 hours notice is required to cancel or re-schedule a delivery to avoid incurring extra fees.
     

  • DELAYED DELIVERIES AT CUSTOMERS REQUEST – If your order is ready for delivery but you realise you need a bit more time to finish your home renovation, just let us know! We want to keep our warehouse moving all the time where possible, but if you cannot take delivery straight away, we are happy to store your items for a maximum of 4 weeks (free of charge) to help you out! (after 4 weeks, we reserve the right to charge storage fees of £75 per cubic metre per week. This can be discussed when required).

sevenoaks furniture

tel: 0208-313-1511

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